Patient Information

Important information you need to know before seeing your BeWell Medical Clinic doctor, as well as other services and programs offered.

Quality Care

At BeWell Medical Clinic we take pride in having you as a patient. We kindly ask you to go through the following list to prepare you for your visit. This will help us provide you with the quality medical care we strive to maintain.
  • If you are calling to book an appointment, to best schedule the appropriate amount of time or to adequately prepare for your appointment, please let the receptionist know at the time of booking what the appointment is in regards to.
  • Upon arrival, please make sure you check in with the medical receptionist.
  • Please present your British Columbia Health Card and let the receptionist know at that time the reason for your visit.
  • We will check your demographic information each time you visit. In between visits, if you change any of your contact information, please advise Manitoba Health by filling out the information Change Form and inform our office at your earliest convenience. This will ensure that if we need to get in touch with you, we can.
  • Turn your cellphone to silent once you enter the office.
  • Our office has a public Wi-Fi, if you need to use your I Pad while accompanying a patient, please ask for log in information.
  • Children cannot be left unattended in the waiting room while you are seeing your doctor.
  • We require 24 hours notice to change or cancel an appointment. A fee may be charged if this is not met.
  • We are a scent free facility and request that all visitors and patients abstain from using perfumes or fragrances.
  • If your visit is in regards to a WCB Claim, make sure that reception gets all the information required to process your claim.
  • The Walk-In Clinic is available during all working hours. It is intended to provide care for prescription refills and simple medical problems such as colds, ear infections, sore throats, muscle aches and pains. Walk In appointments are short appointments. Therefore for your routine medical care we kindly ask that you call the office to book an appointment with your regular doctor.

MyHealthAccess Registration

Getting medical care in North Vancouver when you need it, shouldn’t be difficult. Create an online-booking account. *New patients must call the office first. 

Have Questions About Insurance?

BeWell Medical Clinic is in-network with most major insurance companies. Click the button below to find out if you’re covered.

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BeWell Medical Clinic is open and operating under regular business hours. We are continuing to care for our patients by providing virtual appointments.

We are providing Telehealth appointments (e.g. telephone consults or virtual video consults) for all patients. Please call us to book or visit our website to book with your MyHealthAccess account. Telehealth visits can be particularly useful if you have travelled recently, you are self-isolating, you are a high risk patient (i.e. over 70, chronic health issues), have no need for physical examination, or if repeat prescriptions are needed. 

As a precautionary measure, we are ONLY booking appointments in the clinic for essential preventative services. You must call the office to schedule an in-office appointment, however, Trigger Point Injection (TPI) Therapy can now be booked via MyHealthAccess (online booking portal). If you have a scheduled in-office appointment that has been pre-approved by our team, please plan on keeping this appointment unless you are experiencing any COVID-19-related symptoms or have been in contact with a probable or positive case of COVID-19.

As we all continue to navigate the novel coronavirus (COVID-19), we want you to know that we are doing everything that we can to protect the wellbeing of our BeWell Medical team members, all of our patients and everyone in the communities that we serve. We are committed to serving and supporting our communities during this time.

Our clinic follows the highest standards of hygiene, cleanliness, and safety, and in the spirit of extra precaution, we have significantly increased our already thorough cleaning and sanitation procedures for our medical clinic.

We are here to support our communities by administering high-quality care as we all continue to monitor the coronavirus situation very closely.

Visit canada.ca for more information on COVID-19.